Auto close your Form submission using the Multiple Choice or Pass Percentage form fields.
Weever now offers the ability to tigger a Form to auto close from the Pass Percentage and Multiple Choice fields.
Not to be confused with the 'Auto Close Ticket' form field, these options reside inside the Pass Percentage and Multiple Choice fields as conditional logic.
- Able to have the Auto Close Ticket field present at the same time one or both of these triggers are in place. They work independently from each other.
- These closing comments now work after the first submission
- Does not affect Inspection status
Initial Form Settings
- In the Form Settings, ensure your Form is set to 'Create an open ticket on form submission'. Otherwise, these triggers will not work.
- To trigger a closing comment, select 'Requires a comment when closing the ticket' in Form Settings as well. This closing comment will show in a pop-up on the Form.
Original location for Closing Comments
How to setup the Fields
Pass Percentage
Step 1: Add your Fields
- Add as many Pass/Fail fields as needed. Then add the Pass Percentage field.
Step 2: Set the Logic
- In the Pass Percentage field, check the option 'Add a trigger to close “In Progress” items'
- Select the type of logic that will trigger the auto close and set the value
The submission can be saved and re-opened multiple times until the Pass Percentage value triggers the auto close.
Multiple Choice
Step 1: Add your Field
- Select the Multiple Choice field. Only one Multiple Choice field can be used to trigger the logic.
Step 2: Set the Logic
- In the Multiple Choice field, check the option 'Add a trigger to close “In Progress” items'
- Select the Multiple Choice value that will trigger the auto close
Video Demonstration