How can I automatically close a ticket if a follow up isn't required?

Use the Auto-Close Ticket field in your forms to automatically close the ticket.

Sometimes a follow up for your form submission is not required and we understand that. Use the Auto-Close Ticket field in your form to immediately close the corresponding ticket in In Progress with a single tap. This avoids having to go in and close the unnecessary ticket as well as prevents a backlog of non-actionable tickets. 

Auto Close

This field only works in Save-As-Open-Ticket forms


Adding this functionality to your forms is very simple. To do this, follow these simple steps: 

STEP 1 - Add the field to your form

From Form Builder, tap the Auto-Close Ticket field to add it to your form. 

Screen Shot 2021-04-21 at 3.10.12 PM

STEP 2 - Configure the field

Update the label of the field to meet your needs, as well as the options your users should select from. Select the field that you want to automatically close the ticket by tapping the circle beside that option. In the case below, you can see "No" is selected to automatically close the ticket. 


Screen Shot 2021-04-21 at 3.12.49 PM

Step 3 - Set the Form Settings to a Save-As-Open-Ticket form

Be sure to enable the Save-At-Open-Ticket feature for your form in Form Settings. 



Now your users can automatically close the ticket if a follow up is not required. The ticket will be in the Closed table on the In Progress page. 


Multiple Choice and Close Ticket